Hunt A House ("we," "our," "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By accessing and using Hunt A House, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect different types of information depending on how you use our platform:

1.1 Information Provided by You

• Contributors (Property Seekers):
  • Full name, phone number, and email address.
  • Property inquiry details (location, budget, preferences).
  • Communication preferences (WhatsApp, Telegram, email).
• Agents/Agencies:
  • Full name, agency name, contact details.
  • Professional details (trade license, RERA number, experience).
  • Payment information for purchasing views.

1.2 Automatically Collected Information

• IP address, browser type, device information.
• Platform usage data (e.g., inquiries submitted, views purchased).
• Cookies and tracking technologies for analytics and service improvements.

2. How We Use Your Information

We use your personal information for the following purposes:

For Contributors (Property Seekers):

• To allow agents to view and respond to your inquiries.
• To send you updates about your inquiry status.
• To improve the matching process and enhance your experience.

For Agents & Agencies:

• To verify and approve accounts.
• To enable access to property inquiries and facilitate connections with contributors.
• To process payments and manage subscription services.

For All Users:

• To ensure platform security and prevent fraud.
• To provide customer support and resolve disputes.
• To analyze platform usage and improve our services.

3. Who We Share Your Information With

We do not sell or rent your personal data. We share information only in these cases:

• With Verified Agents/Agencies – Contributors' contact details are shared only when an agent purchases a view to access an inquiry.
• With Service Providers – Third-party tools for payments (e.g., Stripe), analytics, and customer support.
• For Legal Reasons – If required by law, we may disclose your information to comply with legal obligations.

4. How We Protect Your Information

We take security seriously and implement the following measures:

• Secure data encryption for transactions and communications.
• Restricted access to sensitive data.
• Regular system updates to prevent security vulnerabilities.

However, no system is 100% secure. Users should also take steps to protect their personal information.

5. Data Retention

• Inquiry details are stored for up to 12 months after submission unless deleted by the user.
• Agent account data is retained as long as the account is active.
• Users can request data deletion by contacting us.

6. Your Privacy Rights

You have the right to:

• Access & Edit Your Data – Update your profile details at any time.
• Request Data Deletion – Contact us if you want your information removed.
• Manage Communication Preferences – Choose how agents can contact you (WhatsApp, phone, email).

7. Cookies & Tracking Technologies

We use cookies to improve user experience and analyze traffic. You can manage cookie settings in your browser.

8. Third-Party Links

Our platform may contain links to external websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy periodically. Continued use of the platform after updates means you accept the revised policy.

10. Contact Us

For any privacy concerns, contact us at support@huntahouse.com.